Don't get it twisted, we love hearing from you,. But we know sometimes you really don't want to call us because maybe it takes too much time, or you are just too busy to pick up the phone or submit a ticket.
Here are some things you can try before giving us a call which may help your specific situation.
- Can you recreate the problem? Sometimes, glitches can occur and if you run the task a second time, it may work. You don’t want to be annoyed when you call the IT guy over and there isn’t an issue.
- Have you tried rebooting your PC? Sometimes your PC needs a break too. This may clear up a lot of your issues if you have time to stop for a few minutes.
- Does the problem only affect you? Check with your co-workers to see if maybe they are having the same issue. If the problem is for everyone, then this will save you from closing all your applications for no reason.
- Have fresh coffee and chocolates ready for the IT guy when he arrives to check out the problem.
You can always submit a help ticket at anytime and a technician will be in touch. Simply click the Submit a Ticket button describing your issue, and a ticket will be created for you automatically. To save you time, please let us know what you have already done to try and fix the problem so we can make the best use of your time.
