What types of industries does Bales Technology Support?
Manufacturing
Accounting
Real Estate
HVAC
Construction
SaaS
E-Commerce
And More........
What does Managed IT Services mean?
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.
What kind of companies are good candidates for Managed IT Services?
Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may use an MSP to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects.
Does Bales Technology come to my office when I have a problem?
The vast majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When this happens, Bales Technology will contact someone onsite and will deliver an ETA so you know when to expect us there and how quick the issue will be resolved.
What is the difference between Break/Fix Services and Managed IT Services?
These are both the two leading models in the area of IT business support. Break/fix is the process of offering IT service support through a fee-for-service model. Under this model, the client is serviced on demand and billed only for that specific service received. Whereas, Managed IT Services refer to the shared responsibility pertaining to the organizations entire ecosystem. Unlike on-demand assistance in break/fix services, MSPs work off-premise to keep the client's systems and networks well maintained, monitored, secured, and updated on time well before the need arises.
